Booking Terms of Service

This is a summary of our key Booking Terms and Conditions. It should not be a substitute for reading the full version below.

  • The Services you can buy or book via The Ringsmiths website are sold by The Ringsmiths. When making a class booking you are redirected to Obbyco Ltd who act as our commercial agent and are only responsible for arranging, taking payment and concluding your booking. Obbyco Ltd have been appointed by The Ringsmiths to act as our commercial agent in order to facilitate our class bookings.

  • The contract for the Services is directly between you and the The Ringsmiths. Obbyco Ltd are not liable for the Services you receive from The Ringsmiths.

  • Please check all details and any restrictions relating to a Service thoroughly before booking.

  • Please ensure that any medical or other allergy/health information is disclosed before your appointment.

  • If you want to reschedule or cancel a Dated Booking (and provided that rescheduling or cancellation (as applicable) is not prohibited by these Booking Terms and Conditions) this must be requested and completed by either:

  • If you want to cancel a digital Obby Gift Card (and provided that cancellation is not prohibited by these Booking Terms and Conditions) this must be requested and completed by either:

  • Rules regarding cancellation vary depending on whether you have purchased a Dated Booking or a digital Obby Gift Card:

  • You may cancel a digital Obby Gift Card within 24 hours of receiving your Order Confirmation - and we can offer you a full refund, unless you have already used it to make a booking.

  • You may cancel a Dated Booking within 24 hours of receiving your Order Confirmation provided the appointment is not due to take place in the next 24, 48 or 72 hours. In such cases we can offer you a full refund. If however the appointment is due to take place within the next 24, 48 or 72 hours, you will not be entitled to a refund or a credit note.

  • If you wish to reschedule a Dated Booking more than 24 hours after receiving your Order Confirmation, and provided the applicable booking is not due to take place within the next 7 days, you will be entitled to change to another class date for a fee of half of the ticket price per ticket payable directly to The Ringsmiths at the time of rescheduling. If however the appointment is due to take place within the next 7 days, you will not be entitled to reschedule. 

  • If you want to talk to us, please get in touch with us and we'd be happy to help:

Booking Terms and Conditions (Full)

Please read these Booking Terms and Conditions carefully before you complete any transactions via the Website, as these "Booking Terms and Conditions" will apply to your transaction. We recommend that you print a copy of these Booking Terms and Conditions for future reference. If you do not agree with these Booking Terms and Conditions, you must not use our Website to make a booking.

  1. Defined Terms

    For ease of reference the following terms shall having the following meanings in these Booking Terms and Conditions:

    1. "Customer", "you" and "your" means you, the buyer of any Services;

    2. "Dated Booking" means a booking at a specific time/date;

    3. "Order" has the meaning given in clause 19 below;

    4. "Order Confirmation" has the meaning given in clause 19 below;

    5. "Services" means any products, goods and/or services offered for purchase or booking via the Website;

    6. "The Ringsmiths Contract" has the meaning given in clause 18 below; and

    7. "The Ringsmiths gift card" means any gift card issued by The Ringsmiths and which may be redeemed on the Website to discount the purchase price of Services, in accordance with the clauses below. The Ringsmiths Gift Cards are available for purchase in any denominations.

  1. Introduction and relationship between you and us

    1. This Website is operated by The Ringsmiths. (t/a The Ringsmiths)

    2. The Website allows you to book and pay for a broad range courses and classes provided by us.

    3. The legal implication of this is that in when you purchase Products/Services, it will create a binding legal contract:

      • a contract between you and The Ringsmiths (under which The Ringsmiths has certain responsibilities to you in relation to the purchase or booking) (”The Ringsmiths Contract"). That contract is made based on these Booking Terms and Conditions; and

      • a contract between you and The Ringsmiths in respect of the provision or supply of the Products/Services which you book through the Website.

      • We amend these Booking Terms and Conditions from time to time as set out in clauses 25. Every time you wish to make a transaction on the Website, please check these Booking Terms and Conditions to ensure you understand the terms which will apply at that time.

  1. Orders and how the contract is formed between you and us

    1. There are two types of orders ("Order") you can make on the Website: (a) Orders for Services and (b) Orders for The Ringsmiths Gift Cards.

    2. In respect of Orders for Services, there are two ways you can place your Order:

      • a Dated Booking; or

      • an "Anytime Booking"

  1. Services

    1. All Services shown on the Website are subject to availability and the images and/or descriptions of the Services on the Website are for illustrative purposes only and actual Services may vary from those images and/or descriptions.

    2. If you are a consumer, you have legal rights in relation to Services that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights.

    3. It is your (or the person receiving the Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to The Ringsmiths that might affect or be affected by any Services (for example without limitation, allergy information and health issues). Subject to clauses 31 to 33, if you (or the relevant recipient of the Services) fail to disclose any such information to the applicable, you will be liable for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you (or the recipient of the Services) had disclosed that information prior to receiving the Services.

  1. Cancellations

    1. In addition to your other legal rights, you may in certain circumstances have the right to cancel The Ringsmiths Contract (as applicable) and receive a refund or a credit note in accordance with the terms set out in clauses 20 and 21.

    2. If you change your mind about an Order for a Dated Booking or The Ringsmiths Gift Card and wish to cancel it, the following cancellation terms apply:

      • Dated bookings

        1. If you cancel (in whole or in part) a Dated Booking within 24 hours of receiving your Order Confirmation you will be entitled to a full refund of the applicable amount via the original method of payment.

        2. If you cancel (in whole or in part) a Dated Booking more than 24 hours after receiving your Order Confirmation provided the applicable booking is not due to take place within the next 7 days, you will only be entitled to Reschedule for the fee of £20 per booking

        3. If the booking is due to take place within the next 7 days, you will not be entitled to any refund or credit note. The booking may however be transferred to another person at no additional cost (e.g. you may find a friend to take your place on the experience and ask them for the money).

        4. If permitted by these Booking Terms and Conditions cancellations of Dated Bookings must be made by one of the following methods:

          • Emailing us hello@theringsmiths.com

          • Please note that in a small number of circumstances it may not be possible to cancel a dated booking but we will draw this to your attention before you place your order so that you can decide whether or not you are prepared to proceed with entering into the contract on that basis.

      • The Ringsmiths Gift Cards

        1. A refund of the applicable amount via the original method of payment is possible if you cancel (in whole or in part) an Obby Gift Card within 24 hours of receiving your Order Confirmation, provided you have not already used it to book a booking.

        2. If permitted by these Booking Terms and Conditions, cancellations of The Ringsmiths Gift Cards must be made by one of the following methods:

          • Via the Website;

          • Following the link in your Order Confirmation email; or

          • Emailing us at hello@theringsmiths.com

          • Please note that no refund will be given where a cancellation is attempted 7 days or less from the date of a booking.

        3. Please note that no refund will be given where a cancellation is attempted once The Ringsmiths Gift Card has been fully redeemed, either via a booking or by being redeemed against another purchase.

        4. Please also note that where a cancellation is attempted once The Ringsmiths Gift Card has been redeemed in part or by being redeemed against another purchase. No refund will be given in respect of the redeemed part of the The Ringsmiths Gift Card.

        5. If permitted by these Booking Terms and Conditions, cancellations of Dated Bookings must be made by one of the following methods:

          • Emailing us hello@theringsmiths.com

          • Please note that in a small number of circumstances it may not be possible to cancel a dated booking but we will draw this to your attention before you place your order so that you can decide whether or not you are prepared to proceed with entering into the contract on that basis.

          • Please note that no rescheduling will be given where a cancellation is attempted 7 days or less from a booking.

    1. The Order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the Order process and before finally submitting your Order.

    2. For Dated Booking Orders, if you wish to reschedule your booking details (time/date) (in whole or in part) after you have received an Order Confirmation, provided your booking is not due to take place within the next 7 days, then please contact us and we will endeavour to offer you a suitable alternative booking time and/or date for the Fee of £20 per individual ticket. If we are unable to accommodate your request to reschedule your booking:

      • if you contacted us to do so within 24 hours of receiving your Order Confirmation, we will offer you a refund in respect of the part of your Order which we are unable to reschedule; or

      • if you contacted us to do so 24 hours or more from receiving your Order Confirmation, provided the booking was not due to take place within the next 7 days from the time you asked to reschedule, we will offer you a refund in respect of the part of your Order which we are unable to reschedule; or

      • if you contacted us to do so 24 hours or more from receiving your Order Confirmation, and the booking is due to take place within the next 7 days from the time you asked to reschedule you will not be eligible for a refund in respect of your Order.

    1. You can contact us to reschedule a booking at hello@theringsmiths.com or by following the link in your Order Confirmation email. Please note that our ability to accommodate your request will be subject to availability during the time you wish to reschedule.

    2. If you wish to cancel an Order before you have received an Order Confirmation, please notify us immediately by emailing hello@theringsmiths.com If you wish to cancel an order please refer to our cancellation policy in the Cancellations clauses below.

    3. Please note, as set out in our Website Terms of Use, we reserve the right to withdraw access to our Website and/or cancel any Order in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.

  1. The Ringsmiths Gift Cards

    1. The Ringsmiths Gift Cards are issued by The Ringsmiths. You may only redeem The Ringsmiths Gift Card against The Rigsmiths for Orders placed online through the Website for Services. This means that we will reduce the purchase price payable for the Services or by the equivalent value on your The Ringsmiths Gift Card. If the purchase price of Services is less than the value of your The ringsmiths Gift Card, any remaining balance on your The Ringsmiths Gift Card will be issued to you as a different Ringsmiths Gift Card until balance is 0.

    2. The Ringsmiths Gift Cards are only cancellable in accordance with clause 21. You cannot use The Ringsmiths Gift Card to

      • pay for Services at our own venue or on another website;

      • purchase additional The Ringsmiths Gift Cards; or

      • exchange the balance on The Ringsmiths Gift Card for cash.

    3. The Ringsmiths Gift Card balance will remain valid for six months after the date of purchase. The exact expiry date will be included in the Gift Card email itself. If The Ringsmiths ceases to trade or enters administration all The Ringsmiths Gift Cards will become non-redeemable.

    4. In accordance with your Order, the Ringsmiths Gift Cards will be delivered electronically unless otherwise requested or arranged. 

  1. Price and payment

    1. Prices and any applicable delivery and/or processing charges will be as quoted on the Website from time to time, but may be subject to change by The Ringsmiths at any time (in which case the Website will be updated accordingly, but changes will not affect Orders in respect of which you have already been sent an Order Confirmation prior to the date the change is published on the Website).

    2. Prices include VAT where applicable unless it is stated otherwise on the relevant page in relation to the relevant Services.

    3. The Website contain details of a number of Services and it is possible that, despite the Ringsmiths best efforts, some of the pricing and other information shown for certain Services is incorrect.

    4. Payment for all Services must be made at the time of booking in pounds sterling by credit or debit card, or via a third party payment processor such as PayPal. If you do choose to pay via a third party payment processor, you will be redirected to their site to make payment and will be subject to their terms and conditions, privacy policy and other terms of use. Please check those carefully before confirming your booking You will be responsible for protecting the confidentiality of your Website and any password or other security information used by you to access your account on the Payment Facility. Any currency conversion costs or other charges incurred by you in making a payment will be borne by you in addition to the price due to us.

    5. Payments made through the Payment Facility are processed by third party payment services providers. The Ringsmiths takes reasonable care to ensure that the Payment Facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to such Payment Facility, nor can we guarantee that the facility is virus or error free. We use third party payment service providers to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. Access to the Payment Facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to such Payment Facility and will do what we can to restore the facility as soon as reasonably possible.

  2. Liability

    1. Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time we entered into The Ringsmiths Contract.

    2. We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.

    3. We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law.

  3. Our right to vary these Booking Terms and Conditions

    1. We may revise these Booking Terms and Conditions from time to time in the following circumstances:

      • if we change the process for accepting payment from you;

      • if there are changes in relevant laws and regulatory requirements; and/or

      • if there are any other changes to our business that reasonably means we need to amend these Booking Terms and Conditions.

    2. Every time you order Services or The Ringsmiths Gift Cards via the Website, the Booking Terms and Conditions in force at that time (and available for view on the Website) will apply to The Ringsmiths Contract between you and us. You can find the date on which these Booking Terms and Conditions were last updated at the top of this page.

  1. General

    1. All communications and notices from you must be sent to The Ringsmiths by email at hello@theringsmiths.com or by post to: FAO The Ringsmiths, Kas & Ros Store, 61 Tower Bridge Road, London SE1 4TL. Obby may communicate and give notice to you via post, email or by posting notices on the Website.

    2. Please note our customer support hours are: 8am-8pm Monday to Friday.

    3. If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

    4. These Booking Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of Services via the Website.